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Covid-19 / Coronavirus Information

On this page you will find the most frequent questions concerning the current situation in connection with Covid-19.

Serious illness

Your rental contract includes a systematic COVID guarantee. The following is covered :

  • I want to cancel my stay because I am in quarantine.
  • I want to cancel my stay because I am COVID 19 positive.
  • I want to cancel my stay because a close person has COVID 19.
  • I want to cancel my stay because I was refused boarding after a temperature test.
  • I want to cancel my stay because a family member has COVID 19.
  • I want to cancel my stay because I am a proven contact case and therefore need to isolate myself and take the PCR test.
  • I arrived 2 days late at the place of my stay due to my illness or contact case.

Travel ban

The insurance does not cover a cancellation.

In the event of a travel ban by public authorities (confinement or border closure forbidding you the access to your holiday destination) during the period of your booking, there will be 2 possibilities :

  1. If there is a new ordinance from the French government we will have to apply this ordinance.
  2. If there is no ordinance from the French government, you will be offered (in agreement with the owner of your rental) either a report of your stay - or a partial refund if you prefer to cancel your stay instead of a report (in this case the deposit will be retained, only the balance will be refunded).

Thank you in advance for your comprehension.