Covid-19 / Coronavirus Information
On this page you will find the most frequent questions concerning the current situation in connection with Covid-19.
Serious illness
For rental contracts established before this date 2021/03/15
Our optional cancellation insurance covers cancellation in the event of a serious illness (COVID - or other illness preventing you from traveling during the booked period). Only sick people are covered in the event of cancellation, a "contact case" is not covered by the insurance.
For rental contracts established starting this date 2021/03/15
Your rental contract includes a systematic COVID guarantee. The following is covered :
- I want to cancel my stay because I am in quarantine.
- I want to cancel my stay because I am COVID 19 positive.
- I want to cancel my stay because a close person has COVID 19.
- I want to cancel my stay because I was refused boarding after a temperature test.
- I want to cancel my stay because a family member has COVID 19.
- I want to cancel my stay because I am a proven contact case and therefore need to isolate myself and take the PCR test.
- I arrived 2 days late at the place of my stay due to my illness or contact case.
Travel ban
The insurance does not cover a cancellation in the event of a pandemic.
In the event of a travel ban by public authorities (confinement or border closure forbidding you the access to your holiday destination) during the period of your booking, there will be 2 possibilities :
- If there is a new ordinance from the French government we will have to apply this ordinance.
- If there is no ordinance from the French government, you will be offered (in agreement with the owner of your rental) either a report of your stay - or a partial refund if you prefer to cancel your stay instead of a report (in this case the deposit will be retained, only the balance will be refunded).
To date, the sanitary situation is known to all.
Only cancellations related to a travel ban from public authorities (confinement or border closure forbidding you the access to your holiday destination) during the period of your booking will be taken into account.
Any other reason for cancellation will be considered as a classic cancellation, unrelated to COVID.
Thank you in advance for your comprehension.
