On this page you will find the most frequent questions concerning the current situation in connection with Covid-19.
For rental contracts established before this date 2021/03/15
Our optional cancellation insurance covers cancellation in the event of a serious illness (COVID - or other illness preventing you from traveling during the booked period). Only sick people are covered in the event of cancellation, a "contact case" is not covered by the insurance.
For rental contracts established starting this date 2021/03/15
Your rental contract includes a systematic COVID guarantee. The following is covered :
The insurance does not cover a cancellation in the event of a pandemic.
In the event of a travel ban by public authorities (confinement or border closure forbidding you the access to your holiday destination) during the period of your booking, there will be 2 possibilities :
To date, the sanitary situation is known to all.
Only cancellations related to a travel ban from public authorities (confinement or border closure forbidding you the access to your holiday destination) during the period of your booking will be taken into account.
Any other reason for cancellation will be considered as a classic cancellation, unrelated to COVID.
Thank you in advance for your comprehension.